Access to Healthcare...

For Everyone!

Frequently Asked Questions

Do I need insurance to be seen?

No, insurance is not required.

All members have the ability to utilize the full benefits of the Access Health US program (part of the OptimalMD).

How long will I have to wait to be seen?

Our average, wait time is 17 minutes once you have logged into the portal and requested to see a physician.

Primary Care appointments need to be made in advance with the physician of your choice. Same day and next day appointments are available with many of our physicians.

Is access to Urgent Care available on holidays?

Urgent Care is available 24 hours a day, 7 days a week, and 365 days a year. We do not restrict access on holidays or weekends.

How do I know if I need urgent care or the emergency room?

If you feel your condition is life-threatening please call 911 immediately.

You need to be seen in a hospital or call an ambulance. Chest pain, difficulty breathing and other conditions reqire immediate medical attention.

Who will be contacting me for my visit?

Our team includes Board-Certified Physicians, Physician Assistants, Nurse Practitioners, Specialists, and more.

What types of services does Access Health US provide?

OptimalMD specializes in urgent care conditions while also offering the opportunity for our patients to choose a primary care physician that they can consult with for their chronic, routine or annual health needs.

Will you refill medications?

Yes, refills can be provided at the providers discretion.

Routine medications can be refilled by scheduling an appointment with one of our primary care providers.

Don't see your question listed here?

We have a Chat feature to the bottom right of your screen, and we will be happy to assist you there. Thanks!

Is an ID required to see a physician or pickup a prescription?

No. Identification is only required for picking up controlled substances at certain pharmacies.

6M

Total Members

17

Mins. Average Wait Time

95%

Satisfaction Rate

$0

Second Opinions

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